Is when things go wrong, your organization find the guilty parties to blame for putting your energy? Or your organization works to solve problems? We have developed a blame society. Mother older siblings born in the house of the problems blamed. Teachers blame when things go out of control, no finds in the classroom. Management and unions blame each other. Political parties use extreme guilt, and it is disruptive, political objectives under the national goals, subordinating. Unfortunately for the destruction of marriage, spouses and family play the blame game. Experts have taught in many places to make things better focus our energy should be. Is responsible for the barrier. Blame the other for an event is the process of assigning responsibility. Different emotions drive fault, and let's face it, embarrassment, fear and anger that results in the loss. It is unpleasant for all concerned. Defect and problem solving specific language is different, and real-life situations to a study expected to rise above the pan of anger and blame for managers can be creative. A leader can assign accountability without placing blame. And you accountable for results without blaming anyone can hold. Differences in language and tone of the message. Robert Bacal, Casselman consultants, Ontario provides some useful scenarios:
Blame - "if you did your work on time, we will not be in this mess." Factual statement - "Time is your responsibility to meet their work commitments. When his work was not available, I talked to the owner without the information I needed. 'Factual description problem solving role. Blame for the statement because the sparks fly. Focusing on problem solving present and future. Goal is currently fixing the problem and sought to prevent in the future. Solving the problem of blaming lack of emotion, and less personal and more oriented systems. Problem solving process to understand the past and need to understand the root causes of issues. This may include: problem goal or objective data collected, clearly understand the benefits due to diagnosis, to prepare for problem solution to evaluate the sources of hypotheses to prepare a strategy to identify and process more data, note that assigning blame to share do not collect. Neither is there room for emotional upheavals. Use the process of solving problems, much of which was made by Deming is required. TQM, a quality system of modern companies, and how to solve the problems of knowledge structure provides an effective way. Whether you continuous improvement, organizational reinforcement are at different levels or improve performance, the issue of blame versus problem solving is important.
Commitments to the performance problems, etc., such as lack of complete failure are, and you intervene, the use of problem-solving needs. To understand the underlying issues and problems with staff by trying to start. Poor performance boredom, stress, limited skills or knowledge, or equipment or authority as may be the result of other systems issues. Working with staff to attack the root problem to help avoid this in the future. Focus on the future. Defects Mgr: Robert Bacal additional scenarios John, you should know I will not be ready to finish this work. We all looked stupid in front of the owner, and it is taking us time to recover. John: I try to tell you, but you were on vacation. And I forgot. You are hard to get a hold of, you know. MGR: I may be called at home. John: I did not want to bother you. You did not call until it was needed. Manager attacks, and rescue workers. This up with attacks flying back and forth is over. Situation is not pleasant. Now see how it could be:
Problem solving Mgr: John, I expect information from you before teleconference. We find out what happened and make sure it does not happen again need to make. I date is not clear, or some other thing that was the reason for us to miss deadlines? John: Well, I may be mistaken about the need, and when you went on vacation, I did not want to bother you at home. MGR: Well, well, how is sound. If I need right now, I'll tell you in the future that clearly. I can also, people know when it's okay that I call home, it will be easier. I also ask you to inform me that we will not be embarrassed again like the projects, however, am going. This mean? John: Sure, I have some more tips that can help .... You can feel the difference in dialogue. Problem-solving negotiations aimed at finding where the problem and prevent reoccurrence of the works is neutral. Of course, it can not be easily, and it is oversimplified.
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